1. Eligibility for Returns & Refunds

– You may return products within 7 days (for change of mind) or 14 days (for defective/damaged items) from the date of delivery. 

– Items must be unused, in original packaging, and in resalable condition (with tags/labels intact). 

– Proof of purchase (order number/invoice) is required. 

2. Non-Returnable Items

The following items cannot be returned unless defective or incorrect: 

3. Return Process

To initiate a return: 

1. Contact Customer Support via [email protected] or 08069726551 within the return window.
2. Provide your order number, product details, and reason for return.
3. If approved, you will receive a Return Authorization Form (RAF) and instructions.
4. Pack the item securely (original packaging preferred) and include all accessories.
5. Ship the item to our designated return center (address provided upon approval).

4. Return Shipping Costs

– Customer’s Responsibility: You bear return shipping costs unless the return is due to Omoibo’s error (e.g., wrong item shipped, defective product). 

– Refund Deduction: Original shipping fees are non-refundable, and return costs may be deducted if applicable. 

5. Refund Processing

– Refunds are processed within 5–10 business days after we receive and inspect the returned item. 

– Approved refunds will be issued to the original payment method (or store credit if preferred). 

– Bank delays: Depending on your bank, refunds may take 3–5 additional days to reflect. 

6. Exchanges

– If you received a wrong or defective item, we will arrange a free replacement (subject to stock availability). 

– For change-of-mind exchanges, you must return the original item first (shipping costs apply). 

7. Damaged or Defective Items

– Report defects within 48 hours of delivery with photo/video evidence sent to [email protected]. 

– We will arrange a free return pickup or replacement (no extra cost). 

8. Late/Missing Refunds

If you do not receive your refund within 15 business days: 

1. Check with your bank.
2. Contact us at [email protected] or [phone number] for assistance.

9. Consumer Rights (Nigeria)

This policy aligns with: 

– Nigerian Consumer Protection Council (CPC) Act – Right to return faulty goods. 

– Sale of Goods Law – Goods must be as described and fit for purpose. 

10. Contact Us

For return requests or questions: 

– Email: [email protected] 

– Phone: O8069726551

– Address: D11 Ihuoma plaza, 117, Ladipo Mushin, Lagos.

Note: Omoibo.com reserves the right to update this policy in compliance with Nigerian regulations. Customers are advised to review it periodically. 

Legal Disclaimer: 

This Return Policy is designed for Nigeria and complies with general consumer protection standards.